dbday Jan 28 20106673
"Some day you will move me almost to the verge of irritation by your chuckleheaded 
Goddamned fashion of shutting your Goddamned gas off without giving any notice to 
your Goddamned parishioners. Several times you have come within an ace of 
smothering half of this household in their beds & blowing up the other half by 
this idiotic, not to say criminal, custom of yours. And it has happened again to-
day. Haven’t you a telephone?

– Letter from Mark Twain to the Hartford City Gas Light Company, Feb. 12, 1891
http://www.futilitycloset.com/2010/01/26/customer-service/